Privacy Policy

Disclaimer

Privacy Policy

Last Updated: March 25, 2025

softly SHEA shop ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

By accessing or using our website www.softlysheashop.ca (the "Site"), you agree to the collection and use of your personal data as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with the Site:

Personal Identification Information: Name, email address, phone number, mailing address.
Payment Information: Billing information, credit card details (if applicable).
Website Usage Data: IP address, browser type, device information, location data, and browsing behavior.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to improve your experience on the Site and gather data on user behavior.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

To provide and improve the Site and our services.
To communicate with you, including sending you updates, promotional material, or responding to inquiries.
To process transactions and manage your account (if applicable).
To ensure the security of our website and prevent fraud or misuse.
To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may disclose your personal information in the following circumstances:

Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating the Site, conducting business, or providing services to you (e.g., payment processors, marketing partners).
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or regulatory request, or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption, secure servers, and access controls. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we will securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site, analyze usage patterns, and personalize content. Cookies are small files stored on your device that help us remember your preferences and improve functionality.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on the Site.

For more details on how we use cookies, please see our Cookie Policy [insert link to cookie policy if applicable].

7. Your Rights and Choices

Under Canadian privacy laws, you have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
Opt-out: You can unsubscribe from promotional communications at any time by following the "unsubscribe" link in the emails we send, or by contacting us directly.

To exercise your rights, please contact us using the information below.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

9. Children's Privacy

Our Site is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

softly SHEA shop
softlysheashop@gmail.com

647-860-2648