frequently asked questions

  • due to various factors out of our purview (high shipping fees, tariffs, duties, and shipping delays) we've chosen not to ship internationally; we may be open to it in the future.

  • we typically use unrefined organic shea butter. with that said, some of our organic shea butter products may temporarily include refined and/or unrefined organic shea butter, as one of our recent orders contained some refined fair trade organic shea butter. moving forward, we’ve partnered with a local supplier in Brampton, ON to ensure orders align with our preference for unrefined products.

  • we've opted for unrefined organic beeswax to maximize its skin benefits, as unrefined beeswax contains more natural compounds: propolis, pollen, and other hive residues, which provide greater antioxidants and a natural, rich scent. as a result, our unrefined organic beeswax, harvested in Canada, may contain minor natural impurities.

  • our paw protecting balm is made with a globally-known pet organization's recipe. it is lick-safe, and has no preservatives or scents added of any kind. if its residue on paws is consumed in small quantities by a dog or cat, it's considered to be quite safe.

  • we can be found at local vendor events here in Toronto (please check out our events page for upcoming shows), or you can place a pick-up order with us directly by emailing us: softlySHEAshop@gmail.com to get your order started!

  • we’d be happy to coordinate this with you directly, please reach out to us at 647-860-2648 or softlySHEAshop@gmail.com to get started!